Terms of Service
By accessing or using the Whitehirst service ("Service"), you agree to be bound by these Terms. These Terms constitute a legally binding agreement between you and Michael Docherty trading as Whitehirst. If you disagree with any part of the terms, you may not access the Service.
1. Service Description
Whitehirst provides high-performance cloud workstations hosted in London and the European Union. These are virtualized instances running on guaranteed hardware resources.
You acknowledge that you are renting computing power and storage. You are the sole administrator of the Operating System provided.
2. Data Sovereignty
Your primary data is hosted physically in London and the EU (France)..
Whitehirst is operated in the United Kingdom. We guarantee that your workstation data remains within the UK/EU legal jurisdiction. We do not replicate your data to US-based data centers.
3. Acceptable Use Policy (AUP)
You agree not to use the Service for any unlawful purpose. To maintain our network reputation and comply with our payment partners, the following activities are strictly prohibited and will result in immediate termination without refund:
- Crypto Mining: Use of compute resources for Proof-of-Work, Proof-of-Stake, or any other cryptocurrency mining.
- Network Abuse: Performing DDoS attacks, port scanning, network intrusion, or distributing malware/viruses.
- Spam & Mass Mailing: Operating SMTP relays, sending unsolicited bulk email, or running mass-mailing scripts. (Outbound mail ports are firewalled).
- File Sharing & Seedboxes: Running BitTorrent clients, P2P networks, or operating cyberlocker/file-sharing services.
- Proxies & Anonymization: Operating Tor exit nodes, Tor relays, or public VPN/Proxy endpoints.
- Catch-All / Disruption of Service: Any other activity that Whitehirst determines, in its sole discretion, to be harmful to our infrastructure, our reputation, our upstream providers, or the performance of other tenants on the platform.
4. The "Day Pass" (24-Hour Rental)
If you purchase a "Day Pass" workstation:
- The service is provided for a fixed period of 24 hours from the time of provisioning.
- Automatic Deletion: At the end of the 24-hour period, the instance and all data stored on it will be permanently deleted.
- It is your responsibility to back up any data before the expiration time. Whitehirst cannot recover data from expired Day Passes.
5. Payments & Merchant of Record
Our order process is conducted by our online reseller Stripe. Stripe is the Merchant of Record for all our orders.
Stripe provides all customer service inquiries and handles returns. Stripe automatically calculates, collects, and remits all applicable global sales tax and VAT based on your billing country at checkout.
6. Refund Policy
Due to the ephemeral, single-use nature of the Day Pass, refunds are not offered for fully utilized 24-hour sessions. If your instance fails to provision, experiences underlying hardware failure, or is otherwise inaccessible due to platform errors, we will issue a full refund. All refund requests must be made within 7 days of the original purchase via Stripe.
7. Licensing (SPLA & BYOL)
Whitehirst operates under the Microsoft Service Provider License Agreement (SPLA). The Windows Server operating system is licensed to you as a service.
If you choose to install your own software or modify the OS to run Windows 10/11 Enterprise (BYOL), you warrant that you possess the necessary valid licenses.
8. Limitation of Liability
Because the Service is inherently ephemeral, Whitehirst assumes absolutely no liability for any data loss, code loss, or failure to back up your workstation before the 24-hour expiration. In no event shall our total liability to you for all claims arising out of or relating to the Service exceed the amount you paid for the specific Day Pass in question.
9. Governing Law
These Terms shall be governed and construed in accordance with the laws of Scotland, and you submit to the exclusive jurisdiction of the Scottish courts.